Privacy Policy | Lodo Pain

Effective Date: January 1, 2026

1. Introduction

LoDo Pain, LLC (“LoDo Pain,” “we,” “us,” or “our”) is a specialty chronic pain clinic providing evaluation and medication management services in Arizona.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

Visit www.lodopain.com
Submit information through our website
Communicate with our team
Receive administrative or clinical services

Protected health information (PHI) related to medical care is governed by applicable federal and Arizona privacy laws and the Notice of Privacy Practices provided at the time of care.

LoDo Practice Management, LLC provides administrative and operational support services to LoDo Pain, LLC.

2. Information We Collect

A. Information You Provide Directly

We may collect personal information you voluntarily provide, including:

Name
Phone number
Email address
Appointment requests
Messages submitted through website forms
Payment-related information
Information necessary for scheduling or administrative coordination

If you submit health-related information through secure intake forms or patient portals, that information is transmitted securely and maintained in accordance with applicable healthcare privacy laws.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the site
Referral source

We use cookies and analytics tools, including Google Analytics, to improve website functionality and understand usage patterns.

Google Analytics may use cookies or similar technologies. You may opt out using tools made available by Google, such as the Google Analytics Opt-Out Browser Add-on.

Analytics data does not identify you by name.

3. How We Use Information

We may use personal information to:

Respond to inquiries
Schedule appointments
Facilitate communication
Process payments
Send appointment reminders and administrative communications
Improve website functionality
Maintain compliance with applicable laws

We do not sell or rent personal information.

We do not share mobile phone numbers with third parties for marketing purposes.

4. SMS and Electronic Communications

Phone numbers and email addresses provided to LoDo Pain may be used for administrative communications, including:

Appointment reminders
Scheduling confirmations
Billing notifications
Care coordination communications

Standard message and data rates may apply.

You may opt out of text message communications at any time by replying STOP or contacting us directly.

Communication preferences are governed separately by our Communication Authorization form.

Electronic communications carry inherent security risks, and we make reasonable efforts to protect transmitted information.

5. Payment Information

Payment information is processed through PCI-compliant third-party payment processors.

LoDo Pain does not store full credit card numbers on its internal systems.

Payment processors are contractually required to maintain appropriate security safeguards.

6. Protected Health Information (HIPAA)

LoDo Pain maintains protected health information (PHI) in accordance with HIPAA and applicable Arizona privacy laws.

PHI related to medical care is governed by our Notice of Privacy Practices, which is provided separately to patients at the time of care.

We may use and disclose PHI as permitted or required by law for purposes including:

Treatment
Payment
Healthcare operations
Regulatory compliance

Administrative and operational services may be performed by LoDo Practice Management, LLC or other contracted service providers pursuant to written Business Associate Agreements that require compliance with applicable privacy and security standards.

Requests regarding access to, amendment of, or accounting of PHI should be directed to our office in accordance with the Notice of Privacy Practices.

7. How We Share Information

We may share personal information with contracted service providers that assist in operating our website or administrative systems, including:

Website hosting providers
Payment processors
Secure communication platforms
Analytics providers

These providers are contractually required to safeguard information and use it only for authorized service-related purposes.

We may disclose information if required by law, subpoena, court order, regulatory inquiry, or to protect patient safety.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information and PHI.

Website data is transmitted using HTTPS encryption.

Access to sensitive information is restricted to authorized personnel.

While we take reasonable measures to protect information, no system can be guaranteed to be completely secure.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze traffic patterns
Enhance user experience

You may disable cookies through your browser settings, although certain features of the website may not function properly if cookies are disabled.

10. Data Retention

We retain personal information only as long as necessary to:

Provide services
Respond to inquiries
Maintain business records
Comply with applicable legal obligations

Medical records are retained in accordance with applicable healthcare record retention laws.

Requests for deletion of non-medical website data may be submitted to info@lodopain.com.

Requests regarding medical records must follow procedures outlined in our Notice of Privacy Practices.

11. Your Rights

Depending on applicable law, you may have the right to:

Request access to personal data
Request correction of inaccurate information
Request deletion of certain non-medical personal data
Opt out of non-essential communications

Rights related to protected health information are governed by HIPAA and detailed in our Notice of Privacy Practices.

Residents of certain states may have additional privacy rights under applicable law. We will honor verified requests as required.

12. Third-Party Links

Our website may contain links to third-party services such as pharmacies, laboratories, telehealth platforms, or payment processors.

These entities operate independently and maintain their own privacy policies. LoDo Pain is not responsible for the privacy practices of third parties.

13. Updates to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

For questions regarding this Privacy Policy, please email info@lodopain.com.

For questions regarding protected health information or medical records, please contact our office in accordance with the Notice of Privacy Practices provided at the time of care.